National Privacy Policy

At National Casino, we take your privacy seriously and are committed to protecting any personal data you share with us while using our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, deposit, play, or otherwise interact with National Casino. By creating an account or using our services, you confirm that you have read and understood this policy.

Information We Collect

When you complete national casino login or registration, we collect certain personal details necessary to provide our services and comply with our licensing obligations under Curaçao license 8048/JAZ2017-067. We gather this data directly from you and automatically through your use of our site.

• We collect identification details such as your name, date of birth, email address, phone number, and country of residence
• We gather financial information, including payment method details, transaction history, and deposit/withdrawal records
• We track your gaming activity, including bets placed, game history, and bonus usage, to improve our services
• We record technical data such as IP address, device type, browser, and session logs
• We may request additional documents (ID, proof of address, payment verification) for KYC purposes

How We Use Cookies

We use cookies and similar technologies to recognize returning players, remember your preferences, and analyze how our site is used. This helps us personalize your experience at National Casino and improve the functionality of our national app and website.

How We Use Your Data

We at National use the information we collect for several essential purposes connected to running a secure and compliant gaming operation.

• We verify your identity and age to ensure compliance with regulatory requirements
• We process your deposits and withdrawals through our supported payment methods
• We send you updates regarding promotions, the national bonus, free spins, and VIP Club rewards, where you have consented to receive marketing
• We monitor transactions to detect fraud, money laundering, or unauthorized activity
• We use your activity data to manage our Loyalty Program, calculate Comp Points, and determine VIP level eligibility
• We respond to your inquiries submitted through live chat, email, or our contact form

Legal Basis for Processing

Our processing of your personal data is based on the necessity of fulfilling our contractual obligations to you, complying with applicable gambling and anti-money-laundering regulations, and, where applicable, your consent for marketing communications. You may withdraw consent at any time by adjusting your account preferences or contacting our support team.

Sharing Your Information

Here at National Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment providers to process deposits and withdrawals, including Visa, Mastercard, Skrill, Neteller, and cryptocurrency processors
• We share relevant information with identity verification providers to complete KYC checks
• We disclose data to regulatory authorities, such as Antillephone N.V., when legally required
• We work with game providers like Pragmatic Play, Evolution, and NetEnt, who may receive limited gameplay data to operate their games correctly
• We may share data with law enforcement agencies if required by law or to prevent fraud

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable financial regulations. If your account becomes dormant, as outlined in our dormant account policy (inactive for 12 months), we continue to retain your data in accordance with legal requirements, even though a monthly dormant account fee may apply to your balance.

Your Rights

Our National Casino platform respects your rights regarding the personal data we hold about you. You can exercise the following rights by contacting us directly.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request the deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe your rights have been violated

Managing Your Preferences

You can update your communication preferences, including opting out of promotional emails about the national no deposit bonus, national free spins, or other offers, at any time through your account settings or by contacting our support team at support@National Casino.com.

Data Security

We at National Casino implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes encryption protocols, secure servers, and restricted internal access to sensitive information. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Because National Casino serves players across numerous markets including Canada, Australia, Germany, Brazil, and many others, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

Please note that our services are not available to residents of certain restricted countries, including but not limited to the United States, United Kingdom, France, the Netherlands, and several others listed in our Terms and Conditions. If you access National Casino from a restricted jurisdiction, we reserve the right to suspend your account and may be required to retain related data for compliance purposes.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of National Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights described above, please reach out to our support team via live chat, available 24/7, or email us at support@National Casino.com. For complaints, you may contact us directly at complaints@National Casino.com, and we will respond within 24 hours wherever possible.